Privacy Policy

Polá Polá SAPI de CV

If you have any questions about our privacy notice, please contact us as described in the section entitled, “How can I contact you?”, below. POLÁ POLÁ, based on articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, hereby informs you that POLÁ POLÁ with address at Chiapas Norte 342 Colonia Cumbres de Arbide CP 37369 León Guanajuato Mexico, is responsible for the collection of your personal data, the use given to them and their protection.

By continuing to use or browse our website and application, and by providing your personal data in our stores, it is understood that you have read this privacy notice and that you consent to the processing of your personal data, including the communication of your personal data, in accordance with the provisions of this privacy notice. If you do not agree with part or all of this document, please immediately discontinue use of our website or application and avoid providing any personal data in our stores.

What kind of information does POLÁ POLÁ collect?

We may collect personal information from you, such as your full name, email address, images, mailing address, and if applicable, fiscal address, telephone and cell phone number, credit card number, gender, RFC, autograph signature, birthday, personal interests, depending on the way you interact with us, for example, when you visit one of our websites or stores, install or use our mobile applications, place an order online or by phone, make a purchase in our stores, store your information online, contact us with a question or concern, or participate in a contest, sweepstakes, promotion or survey. We keep a record of the products you are interested in and the purchases you make online, through a mobile application, over the phone or in our stores.

We may combine your personal information with information about your transactions and other interactions with us conducted online and in stores, including your purchases. We may also combine your personal information with information we receive from other sources, such as joint marketing partners, public databases, public social media pages and other third parties. In addition, if you choose to participate in social sharing, such as by connecting your social networking account to your customer account or logging into your customer account through your social networking account, the social networking site may share information with us about your use of its services, including profile information, information about your contacts, and content you have viewed or liked. Please refer to the privacy settings on the social networking site in order to control how your information is shared.

If you submit any related personal information to others, to us or to our service providers, you represent that you have the authorization to do so, as well as to allow us to use the information in accordance with this privacy notice.

How POLÁ POLÁ uses my information?

We will use your personal information, provided during the billing process, occasionally in response to questions, comments or complaints as part of the customer service process, when you insert your email address as part of our marketing process, and through the use of a video surveillance system, for the following purposes:

• To process and fulfill your orders, including sending emails to confirm order status and shipment.
• To communicate with you and send you information by email, postal mail, and where applicable tax, telephone and cell phone, text message, or any other means about our products, services, contests, sweepstakes and promotions, including marketing and customer service communications that we believe may be of interest to you
• To make your shopping experience easier, more enjoyable and more efficient
• To address issues with and improve our products, brands, services and technologies, as well as develop new products and services
• To enable you to use our technologies in stores and online
• To provide consistent and personalized services across all channels and all of our brands, including to personalize our advertising, marketing communications, your shopping experience and promotional offers
• To host local community events, promotions and in-store experiences
• To facilitate social sharing
• To allow you to apply for credit from a credit card provider
• To enable you to enroll and participate in a loyalty or customer relationship program
• For the issuance of invoices and the Comprobante Fiscal Digital por Internet (CFDI)
• To administer and run our contests, sweepstakes and other promotions
• To learn more about your purchasing preferences
• To prevent, detect, investigate and mitigate fraud, security breaches and activities that are or may be prohibited or illegal
• To enforce our Terms of Use and other policies
• To develop studies and programs that are necessary to determine consumer habits
• To evaluate the quality of service we provide, and in general, to fulfill our obligations to you.
• If applicable, to identify and report Vulnerable Activities in accordance with the Federal Law for the Prevention and Identification of Operations with Resources of Unlawful
• To the extent we deem necessary or appropriate, to protect the rights, property and safety of POLÁ POLÁ and our employees, customers and third parties
• To the extent we deem necessary or appropriate under applicable law, to respond to requests from governmental authorities and to comply with legal process.

You always have the option not to receive marketing information or calls. For instructions on how to opt out of receiving marketing information and calls, please see the section entitled, “How do I decide about receiving promotional communications?” below.

How does POLÁ POLÁ share my information?

POLÁ POLÁ does not sell or rent your personal information, we share customer information only as described below with POLÁ POLÁ . and with affiliates under POLÁ POLÁ . control, which are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. By consenting to this Privacy Notice, you agree to share your information in accordance with this Privacy Notice.

• Marks. When you provide personal information to POLÁ POLÁ , POLÁ POLÁ may transfer that information to POLÁ POLÁ . (and to its affiliated brands, i.e., with POLÁ POLÁ both in Mexico and abroad, for the same purposes outlined in this Privacy Notice, see the section entitled How POLÁ POLÁ uses my information?
• By You. You may disclose personal information when you upload content to our websites, in-store technologies or other public forums, such as our brands’ social media pages, blogs and online product reviews. Any information you disclose through these services will be made public.
• Social Sharing. Your personal information may be disclosed in connection with your social sharing activity, for example, if you access your customer account through your social networking account. By connecting your customer account and your social networking account you authorize us to share information with your social networking provider and you understand that the use of the information we share will be governed by the social network’s privacy policies.
• Service Providers. We may share your information with our service providers who handle information about our customers and perform services on our behalf, such as fulfilling promotions, sending communications, conducting surveys, etc. These service providers are not authorized to make any other use or disclosure of your information.
• Third Parties. We may share your information when we team up with another company to offer or provide products, services, contests, sweepstakes or promotions to our customers.
• Partners. Our partners in fulfilling their mandate may use your personal information to process your order, respond to your requests for information or provide additional information about products and services that they believe will best meet your needs. Although we require all our collaborators to fully comply with our privacy standards, it is very important that you become familiar with their privacy policies, since our collaborators may store and use your information whether or not you purchase their products or use their services.
• Legal Requirements. We may share information about you, if in our judgment it is necessary or appropriate, to comply with laws and regulations or in response to a valid governmental request, order, or subpoena, or to protect the operations, privacy, safety, property, or rights of POLÁ POLÁ and others.
• Scrip or Loyalty Programs. If you choose to participate in any loyalty program, third-party scrip program or any other similar program in which a POLÁ POLÁ brand is a participating provider, and you authorize POLÁ POLÁ or our credit card processor to provide information about your purchases to the company administering the program, we will share that information with the administrator. Scrip programs allow you to direct us to divert a percentage of the amount you spend on POLÁ POLÁ purchases to participating schools and other non-profit organizations. Loyalty programs allow you to accumulate “points” on purchases at POLÁ POLÁ brands, which can be used to purchase certain rewards offered by the loyalty programs in which you participate. The information you authorize us to disclose to Scrip Programs or third party loyalty programs may include your credit card number and the date and amount of your purchase, as well as your name and other information you have asked us to share. Please note that once we share your information, the Scrip Program or loyalty program company may use and share it in accordance with their own privacy policies. We ask that you carefully review those policies as we have no control over them.
• Transfer of Business. In the unlikely event of a sale or merger of POLÁ POLÁ or any of our businesses, our customers’ personal information and other information we have collected as described in this privacy notice may be one of the transferred assets.

What other information does POLÁ POLÁ collect?

We may collect information that does not reveal your identity or does not directly relate to an individual, such as browser and device information; information collected through cookies, pixel tags and other technologies; demographic and other information you provide to us; and aggregate information.

We may use and disclose such information for any lawful purpose. If necessary, we will treat such information as personal information in accordance with this privacy notice. We will also treat such information as personal information to the extent that it is combined with personal information. For example, when you use our technology, we may keep track of the products you are interested in, the purchases you make, and other content you generate (such as the products you add to your shopping cart).

We may collect information in a variety of ways, including through:

• Your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC), computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and browser usage information and destination data.
• Mobile Applications: When you download and use one of our mobile applications, we may track and collect usage data, such as the date and time the application on the device accesses our servers and what information and files have been accessed, viewed and/or downloaded to the application, based on your device number or other identifier.
• Cookies: Cookies are pieces of information stored directly on the computer you are using. Our websites, online advertising, and emails use cookies, pixel tags and other technologies to automatically collect information about your interactions, such as, browser type, pages visited, links you click, and other actions you take in connection with our websites, online advertising, and email. We use that information for a variety of purposes, including to facilitate navigation, display information more effectively, personalize your experience, understand how our websites are used, measure the success of our marketing campaigns, and for security purposes. If your browser is set to reject cookies, you will not be able to access your customer account or make purchases on our websites. To understand how we use cookies for advertising, please see the “How is my information used in connection with behavioral or targeted advertising and what choices I have” section below.
• If you do not want certain information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or you have the option of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a specific site. If you do not accept cookies, you may experience some inconvenience in using our websites. For example, you may not be able to access your account information or make a purchase on our websites.
• Use of pixel tags and other similar technologies: We may use pixel tags to, among other things, track the actions of users of our websites and services (including email recipients), measure the success of our marketing campaigns and compile statistics about the use of our sites and services and response rate.
• Analytics: We use service providers such as Google and Adobe, who use cookies and other similar technologies to collect and analyze information about the use of our websites, mobile applications and in-store technologies. This service may also collect information about the use of other websites, apps and online resources. You can learn about Google’s practices at http://www.google.com/policies/privacy/partners/, and choose whether or not to use Google Analytics at https://tools.google.com/dlpage/gaoptout. You can learn about Adobe’s practices and choose whether or not to use Adobe technology at http://www.adobe.com/privacy/opt-out.html.
• Adobe Flash: We may use Adobe Flash technology, including Flash Local Shared Objects (“Flash LSOs”), and other similar technologies to collect and store information about the use of our websites and mobile applications. You can adjust your Flash player settings to block Flash LSOs from being stored on your computer by using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being installed on your computer without being prompted, and (for Flash Player 8 and later) how to block Flash LSOs that are not delivered by the operator of the page you are currently on). Please note that setting the Flash Player to limit acceptance of Flash LSOs may interfere with the operation of some Flash applications, including those used in connection with our websites and mobile applications.
• IP Address: Your Internet Protocol (“IP”) address is a number that is automatically assigned by your Internet service provider to the computer you are using. An IP address may be identified and automatically logged in our server log files each time you access our Web sites, along with the time of your visit and the pages visited. Your IP address may also indicate your approximate physical location. The collection of IP addresses is standard practice and is done automatically by many websites, applications and other technologies. We use IP addresses to calculate usage and diagnose server problems.
• Physical Location: We may collect the physical location of your device, for example, through the use of satellites, cell tower signals or Wi-Fi. We may use the physical location of your device to provide you with customized content and services based on the device’s location. You may allow or deny such uses, however, if you choose not to allow or deny them we will not be able to provide you with a personalized user experience.
• In-Store Technology: We may provide in-store technology to help personalize and enhance your shopping experience. These technologies require the collection of certain information from your mobile device, such as MAC address or other device identifying information and may allow you to provide personal data to increase the level of personalization, such as your interests, shopping preferences and information regarding your size.
• Aggregate Information: We may collect and use aggregate information, which does not personally identify you. For example, we may calculate the percentage of users of our websites who have the same telephone area code.

What happens if I connect to Wi-Fi services in POLÁ POLÁ stores?

If you choose to connect to our in-store Wi-Fi services, POLÁ POLÁ will receive information about you and your device, including the device’s MAC address, IP address, signal strength indicator (RSSI) and technical details of the device, such as its operating system and device type (including make and model) and technical capabilities. If you have given a name to your device we may also learn about it. We will also receive information about how you use our Wi-Fi network while connected, including the location of the store, the areas of the store you visit, the names and/or Internet addresses of the websites you visit, the applications you use, and the time you interact with those sites or applications. We will collect this information each time you connect to our Wi-Fi services and it may be associated with other information we have collected from and about you.

If your mobile device is configured to scan for available Wi-Fi networks, we may receive information about your device even if you choose not to connect to our Wi-Fi services.

For your convenience, we may offer you an option to stay connected to POLÁ POLÁ Wi-Fi networks. If you choose this option, you will automatically connect to the Wi-Fi network of any POLÁ POLÁ store that offers Wi-Fi services, and we may collect the information described above even if you do not use the Internet browser or your mobile applications during the time you are in our store. You may choose to disconnect from the POLÁ POLÁ Wi-Fi network at any time through your device’s Wi-Fi settings. However, please note that disconnecting from a store’s Wi-Fi network will only disconnect you from the local network during your visit. You may opt out of the automatic connection feature at any time by visiting http://www.smart-places.org.

For more details on our practices related to Wi-Fi services in our stores, please see our Wi-Fi Terms of Use.

What if I use different devices to visit POLÁ POLÁ websites or mobile applications?

In order to provide you with a more efficient and convenient shopping experience, you may access various content or your account from different devices. If you use different devices to access our sites or our mobile applications, such as your personal computer, laptop and/or mobile device, we may link each of your devices to your account. For example, our websites may allow you to access your favorite items or shopping cart through an email link that is unique to your account. By clicking on the link, you will be automatically logged into your account to continue your shopping experience where you left off. If you choose to click the email link on a new device, we will associate that device with information from your account. The information we have collected from different devices may be combined with other information you have provided to us, including your customer account information, and we may use such information to provide you with more personalized experiences and consistent services and experiences across all of your devices, as explained in this Privacy Policy. You may choose to browse our website without your device being recognized if you sign out of your account.

Why did I receive a marketing e-mail after making a purchase at a POLÁ POLÁ store?

To provide you with a better shopping experience, we keep a record of all your transactions with POLÁ POLÁ , whether online or in stores. For example, if you use a credit or debit card or if you choose to provide the sales associate with your e-mail address when you make a purchase in our store, we may associate that information with your customer account. As described above, we may use information about your purchases to send you e-mails about other products and services that we think may be of interest to you.

How do I access, rectify, cancel and/or oppose my personal data?

You have the right to Access, Rectification, Cancellation and Opposition (ARCO) of your personal data, to limit the use or disclosure of the same and/or to revoke the consent that you have given us for this purpose. It is worth mentioning that the exercise of ARCO rights is free of charge and you will only have to cover the cost of reproduction in copies and other formats. If you contact us as described in the section entitled “How can I contact you?” below to submit your request in the terms set forth in Art. 29 of the Law, POLÁ POLÁ has a maximum period of 20 business days to respond, and 15 more business days to enforce the exercise of the right requested, in the event that it is appropriate. In the event that any of the rights are exercised again in a period of less than twelve months, the cost shall not exceed the equivalent of three days of the minimum wage in force in the Federal District. If substantial modifications are made to the Privacy Notice and situations arise that merit the exercise of the same right again in less than twelve months, there will be no cost.

How can I decide about receiving promotional communications?

POLÁ POLÁ wishes to communicate with you only if you want to hear from us. If you prefer not to receive promotional or advertising information, such as information about special offers and discount events, you can let us know by contacting customer service as described in the section entitled “How can I contact you?

If you contact customer service, please be sure to include your full name and the e-mail address you used when you registered or made a purchase with POLÁ POLÁ . If you ask us to remove your name and address from our promotional lists, we will keep your name in a “do not contact” file to ensure that we can fulfill your request. It may take more than 10 days to process your request if it was made by e-mail and 6-8 weeks if your request was made by mail, during which time you may continue to receive communications from POLÁ POLÁ .

If you change your mind, you may begin receiving promotional communications from us again by subscribing when you visit our website or stores or enter a sweepstakes or contest, or by contacting our customer service.

How does POLÁ POLÁ protect children’s privacy?

POLÁ POLÁ is committed to the privacy and safety of children when using the Internet. We will never knowingly solicit personal data online from anyone under the age of 18 without prior parental consent. Our website is a general audience site and is not directed at or intended for use by children.

How is my personal data used for targeted or behavioral advertising and what choices or options do I have?

We use our own cookies to help determine which of our advertisements will be shown to you on other websites. To opt-out of this POLÁ POLÁ online targeted advertising that uses our cookies, please click here.

We also work with third-party companies that use their own tracking technologies (including cookies and pixel tags) on our websites in order to deliver tailored advertisements on our behalf and on behalf of other Internet advertisers. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications, and use this information to decide what advertisements you will see on third-party websites and applications. For more information about this practice and to understand your choices, including how to opt out of receiving this tailored advertising, please visit http://www.aboutads.info and http://www.aboutcookies.org.

Please note that even if you have opted out, these technologies may still collect data from you and you will continue to see advertisements, but they will not be targeted based on information collected through tracking technologies.

What if I choose to participate in a local store’s program(s)?

We may offer special opportunities for our customers at certain stores or locations to receive personalized shopping or other services, such as notifications when their favorite products will be in the store, product recommendations, unique offers for certain community members, such as teachers or fitness instructors, and invitations to special events.

In order to provide these personalized services, a sales associate may ask you for information about your interests, activities, shopping preferences and those of others for whom you are shopping. We may also keep track of your size preferences, wish list, store transaction history and contact information. We may use your information to contact you by phone or text message in accordance with this privacy notice. On certain occasions, you may also authorize a sales associate to make purchases on your behalf using payment information you previously provided during an online or in-store transaction.

How do I know my personal information is secure?

We do our best to give you a safe and convenient experience. We have physical, electronic, contractual and administrative safeguards in place to protect the security and privacy of your personal data.

When you provide your personal data through our website, we use encryption technology to protect your data as it is transmitted to us.

What is “phishing”?

“Phishing is a type of deception designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for personal information, do not respond to it. We will never ask you for your password, user name, credit card information or other personal information via e-mail.

I received a suspicious email from POLÁ POLÁ regarding a purchase I did not make, what should I do?

We are aware of fake emails being sent under the names of our brands. These e-mails do not originate from POLÁ POLÁ . For your protection, do not click on links or open attachments to suspicious or unsolicited e-mails. If you believe your personal computer has been compromised as a result of the hoax or hoax, please consult an IT professional. For more information contact the National Security Commission: http://www.cns.gob.mx/. We work with law enforcement in investigations of these types of fraudulent emails.

I responded to a job advertisement for a POLÁ POLÁ job that asks me to provide personal financial data online. Is this part of the hiring process? No. POLÁ POLÁ does not ask job candidates for information about their bank accounts, credit history or financial account passwords. If you are asked for personal financial or security information in response to a job application, it is most likely a fraudulent job offer made by spammers posing as POLÁ POLÁ to deceive job applicants.

What about links to other Web sites?

For your convenience and information, our Web sites may contain links to other sites, which may have their own privacy notices that differ from ours. We are not responsible for the content or practices of any linked site. We encourage you to review the privacy notice of each site you visit through links on our site.

How can I contact you?

If you wish to access, rectify, cancel or oppose your personal data; if you wish to revoke your consent or limit the use and disclosure of your personal data, please send us your request by (i) e-mail or (ii) post to the addresses indicated below. When sending your request, please make sure to include at least the following information: (i) your full name, email and address; (ii) a copy of the document that certifies your identity or legal representation; (iii) a clear and precise description of the personal data over which you wish to exercise any right; (iv) any other information that facilitates the location of your personal data.

For questions about our privacy notice, or to make decisions about receiving promotional communications, you may contact POLÁ POLÁ by e-mail, telephone or mail.

To attend your ARCO Rights

For more information regarding the exercise of your ARCO rights you can contact directly with the Personal Data Protection Officer of POLÁ POLÁ at Chiapas Norte 342 Colonia Cumbres de Arbide CP 37369 Leon Gto Mexico, with office hours from 9:30 to 16:30 hours from Monday to Friday, or by email to hola@polapola.mx

Modifications to the Privacy Notice

This Notice may be periodically reviewed and revised at the discretion of POLÁ POLÁ to adapt it to changes in POLÁ POLÁ’s internal procedures and practices and to legal reforms that come into force. Amendments to this Notice will be available to the Data Subject on the website https://polapola.mx/worldwide/aviso-de-privacidad or will be sent by e-mail to the Data Subject upon request to POLÁ POLÁ by sending a request to POLÁ POLÁ’s Personal Data Protection Officer.

Date of the last update to this Privacy Notice: October 1, 2021.

This Notice is subject to the applicable legislation in the Mexican Republic.

Consent of the Holder
By not manifestly objecting, you accept and consent that the Personal Data, that is, the general data that are the subject of this Privacy Notice, have been obtained in a free, informed, voluntary and unequivocal manner and that POLÁ POLÁ carries out the treatment of the same in terms of the Law and this Notice. Request the form for the exercise of ARCO Rights at hi@polapola.mx

________________________________________
Contact:
Customer Service POLÁ POLÁ
hi@polapola.mx